|
|
|
|
|
|
|
1.
|
I get the error message '404 Not Found'
|
|
|
| |
Reason
|
| |
This error message occurs when a server on the
Internet cannot find the page that you have requested.
Unless the pages you are looking at belong to
you, there is nothing that can actually be done
to resolve the problem, short of e-mailing the
owner or webmaster of the pages and telling them
which one doesn't work.
|
| |
Resolution
|
| |
If the pages do belong to you, then ensure that
all the links point to files which definitely
exist, checking the spelling of the filename including
capitals and file extension (*.htm is different
to *.html)
|
|
|
|
|
|
|
2.
|
A page I use all the time doesn't seem to
exist any more
|
|
|
| |
Reason
|
| |
Like the last problem, this is a fault which
you have no control over, unless the pages are
owned and written by you. This error occurs
when pages have been deleted from the Web Server,
possibly because they are just about to be updated
or they are erroneous. There could also be a fault
with the server that the pages are coming from
- it could have crashed or be in the middle of
a reboot for example.
|
| |
Resolution
|
| |
There is no real resolution for this, apart from
ensuring that you are using the correct address
and to keep reloading the pages.
|
|
|
|
|
|
|
3.
|
A page I am trying to access is asking for
a username and password
|
|
|
| |
Reason
|
| |
You are trying to access a restricted part of
a website. If you have permission to use
this part, and have been given a username and/or
password, then type the details into the box and
click on OK. If you do not have permission
to use this part, or do not have your username
and/or password, then you will be unable to access
the pages.
|
| |
Resolution
|
| |
If you are supposed to have permission to the
protected part of the website, mail the webmaster
of the site informing them you are having problems
gaining access. They will be able to help
you further.
|
|
|
|
|
|
|
4.
|
A page I am accessing comes up with "JavaScript"
errors
|
|
|
| |
Reason
|
| |
There are three main reasons for this problem:
If the JavaScript is written to a fairly new standard,
and you are using an old browser, such as Netscape
Navigator 2.0 then the old browser will not support
the new standards and think that there is an error
instead. Or, sometimes, the browser can
warn of errors when none exist, because the temporary
file cache is full. Lastly, it could actually
be a problem with the way the JavaScript has been
written, which unfortunately the end user (the
person browsing) has no real control over, short
of mailing the person who wrote the pages and
informing them.
|
| |
Resolution
|
| |
Ensure you are using the latest version of your
browser software. If you are not, you may
find it beneficial to download the latest version
from the manufacturer's website, such as www.microsoft.com
or www.netscape.com. You could also try deleting
the temporary internet files (also known as the
cache). If this does not make any
difference, then the problem is with the server.
Try accessing the page later on to see if the
problem has been resolved.
|
|
|
|
|
|
|
5.
|
When trying to access a page I get a blank
screen and at the bottom I get the message "document:
done"
|
|
|
| |
Reason
|
| |
You may also get the error message "document
contains no data". This normally happens
when an error has occured recieving the pages
from the server. This could be because of
a bad connection to the server, or because of
a server error. It could also be because
the temporary file cache is full or corrupt.
|
| |
Resolution
|
| |
Firstly hold down shift and click on reload.
This forces the browser to download a new copy
of the pages from the server. If this does
not help, try deleting the temporary internet
files. Try accessing the page later on if
it still will not load.
|
|
|
|
|
|
|
6.
|
How do I choose what part of Communicator
loads first when I start Netscape?
|
|
|
| |
Reason
|
| |
You can specify which part of the Netscape package
actually loads first when you double click on
the Communicator icon, such as Navigator or Messenger.
|
| |
Resolution
|
| |
To choose which one loads first, open either
Navigator or Messenger, and choose Edit ->
Preferences, and choose the Appearance option.
On the right hand side of the screen you will
see some tick boxes. Put a tick in whichever one
you want to load first.
|
|
